Online Orders

BEFORE YOU ORDER

Please note that the product images provided by our distributors may not be updated to perfectly reflect the final product. If you have any questions regarding an item, we'd be happy to address them before you place your order.

We reserve the right to modify or cancel orders in cases when items are not available. The order will be adjusted accordingly and you will not be invoiced for those items.

All of our order and shipping confirmation emails are sent automatically through Shopify. Please ensure that you have notifications from Shopify and our email addresses enabled as we cannot be held responsible if efforts to contact you are blocked by spam filters.

RETURNS AND EXCHANGES

All purchases made through our website are final sale. No returns or exchanges will be granted once the order is shipped or made available for pickup.

In cases of defective or damaged product, please contact us directly.

PREORDERS AND SPECIAL ORDERS

Preorder and special order items require payment in advance at checkout.

Customers will be contacted if product is no longer available and alternate arrangements can be made.

All release dates, images, prices, and availability are subject to change.

SHIPPING

Shipping costs are calculated automatically at checkout and only available for Canadian addresses. Unfortunately we cannot ship internationally (outside of Canada) at this time.

Certain items may not be available for shipping due to size and/or weight restrictions. We apologize for any inconvenience this may cause.

Please note that due to the nature of our shipping cycles, you may experience some delays before receiving a shipping confirmation for your order.

IN-STORE PICKUP

If you would like to pick up your order at one of our store locations instead of having it shipped to you, please select local pickup during checkout.

If your desired store location is unavailable, you can add a note to the special instructions in the cart before checking out (i.e. "pickup at Clyde").

This option is unavailable for payment using PayPal. We apologize for any inconvenience.